Mentor Advisory Program at KIHS
Peer Leadership Training August 30th, 2004
Study Guide
Connection, Commitment, and Customer Service
Think about what kind of mentor you would want and then become that kind of mentor.
Who mentored you and made a difference in your life?
The Goal of Academic Mentoring is to improve student performance and increase results.
Performance Feedback
Progress Reports/GPA
Assessments
Attendance
Behavior/Actions
Part 1-(Connection)Mentoring By Asking Questions (MBAQ)
Sample Questions: Ask opened ended questions that require a lengthier reply then yes or no…If a student answers I don’t know you could get more specific
Who makes your life better?
Who are your friends?
Who has had a positive impact on your life?
What are you good at?
What skills do you have?
What are your goals?
When are happiest?
When do you study best?
Where have you lived?
Where do you feel the most comfortable at KIHS?
Why do you like certain classes and not others?
How can I help you reach your goals?
This is just a small sample of questions…I’m sure you could come up with great questions.
Part 2Commitment
-Set Goals that aim for a positive outcome to increase results
1. Choose a performance target.
2. Use the SMART approach
Specific-Be as specific as possible
Measurable-Be able to measure progress
Attainable-Make it a reachable goal
Results-The goal should be focused on results
Time Managed-The goal should be able to be reached by the end of the semester/school year
Create a basic action plan for each student that focuses on solutions
Academic Performance Goal________________________________________________
Action Steps
1.
2.
3.
Measurement of Success
Motivation to improve academic performance
Level 5 Leadership (Good to Great-Jim Collins)
A level 5 peer leader is motivated to help other students succeed
First who then what
Great peer leaders don’t need to be motivated to demonstrate excellence.
The Stockdale Paradox
Be optimistic but confront the brutal facts
3. Customer service to all of our students
1.Have a Positive Attitude. Good customer service begins with a positive view of every student. Staff who enjoy working with students exhibit this attitude in their interactions.
2.Encourage Students to discuss their academic concerns as well as goals and plans for the future
3. Respond to their concerns- Making every effort to respond to a students academic concerns is an essential part of good customer service. It is also an opportunity to develop relationship.
4.Develop Relationships. Long-term mentor-student relationships pay the largest dividends because the value of the relationship can increase over time. In order to develop strong mentor-student relationships, staff should take positive actions to build relationships
5.Exceed Expectations. The greatest opportunity to satisfy and retain customers is to find ways to exceed their expectations. Doing more than a customer expects makes that customer's experience a